Term

Definition

Maintaining the account

Zero operates and account for use by the customer.

Subscribing or renewing internet, mobile and telephone account services

Zero provides the customer with access for account services using the internet, mobile or telephone.

Requesting statements

The customer requests bank statements, in paper or on other Durable Medium, over and above those which Zero is required to send by law.

Cash withdrawal or deposit

The customer requests to deposit or withdraw cash in or from an account.

Standing order

Not available

Providing and renewing a debit card

Zero provides a payment card linked to the customer's account, enabling the latter to withdraw and pay, locally, abroad, and even online. The amount of each transaction made using the card is taken directly and in full, from the customer's account.

Providing and renewing a credit card

Not available

Making payments using an international debit or credit card

Zero enables the customer to make payments using an international debit or credit card.

Making payments using a local debit or credit card

Not available

Replacing a card

The customer requests a replacement of a card that was lost, stolen or damaged.

Sending money in GBP to other accounts in the UK

Zero transfers money, in GBP, on the instruction of the customer, from the customer's account to another account in the UK.

Sending money in other currencies to any other account

Not available

Receiving money – GBP

The customer receives money in GBP from a GBP account.

Receiving money – other currencies

Not available

Arranged overdraft

Not available

Direct Debit

Not available